A few weeks ago, I was traveling for work. When I landed at the airport, I went to Enterprise to rent a car and was greeted by a woman about my age who gave me exceptional service. Even though the facility was small, crowded, and noisy, she spoke clearly, worked efficiently, and smiled effortlessly. I was out of there and into my rental car in no time. As I was leaving, she gave me her card and invited me to contact her manager if I had received good service. She mentioned that she was up for a promotion and that any feedback would be really helpful.